Rental Policy
This all-inclusive package includes three meals a day, a full open bar, and a staff to cook and assist you.
Additional Guests
If you have additional guests joining who are not included in your reservation or staying at Casa Serenity, there will be a fee of $250 per person per day, which consists of three meals a day and an open bar.
Final Payment
Final payment is due 60 days before arrival. Bookings made within 60 days of arrival are subject to complete payment. A copy of all child passports are due no later than 60 days prior to arrival for age verification.
Cancellation Charges
- 90 days or more prior to arrival, no charge per person
- 90-60 days, 20% of package price
- 60 days or less, 100% of the package price unless the home is re-rented for the exact dates, in which case the cancellation penalty will be $150 per person
Refunds
All refund requests must be submitted in writing within 30 days of the completion of the trip. No refunds will be made due to delays, changes in airline schedules, or any individual decision not to participate.
Documentation
U.S. Citizens require proof of citizenship consisting of a VALID PASSPORT 60 days prior to arrival. Failure to present proper identification will not entitle you to any refunds.
Responsibility
Baha Holdings NWF, LLC and associated and/or affiliated subsidiary companies and your travel agency are not responsible for accidents, loss, detention, annoyance, delays, and expenses arising from quarantine, strikes, force majeure, failure of any means of conveyance to arrive, or depart as scheduled, government restrictions or regulations, discontinuance or change in transit or lodging, and other causes over which we have no control. As the full responsibility of the operation of any conveyance used for tours rests with the company(ies) or persons engaged in conveying passengers and said company(ies) of operation, compensation for any mishap must be sought in the country where the list inconvenience or accident occurred. Neither Casa Serenity nor its agents, suppliers, or travel agents shall assume any liability for a member’s failure to obtain the required documentation, in which case members will not be entitled to a refund. The passage contract in use by the airlines concerned, when issued, shall constitute consent to all provisions in the condition list.
